RMA Coordinator

Permanent employee, Full-time · Netherlands

Key Information

The RMA Coordinator is responsible for handling RMA (Return Merchandise Authorization) related customer service, spare parts inventory management, and logistics operations. This role ensures efficient processing of returned items, accurate stock control, and smooth shipping and receiving activities, while supporting other daily operational tasks as required.


Job Description
  1. Manage the RMA customer service email inbox, respond to customer inquiries, and coordinate RMA cases in a timely and professional manner.
  2. Maintain and manage RMA inventory, including stock tracking, reconciliation, and reporting.
  3. Management of third-party location reimbursement and data verification.
  4. Handle shipping and receiving of RMA items, including coordination with logistics partners and internal teams.
  5. Perform other daily operational tasks and administrative work as assigned.
Requirement
  • Experience in customer service, RMA handling, logistics, or inventory management is preferred.
  • Good organizational and communication skills.
  • Ability to work independently and handle multiple tasks simultaneously.
  • Basic computer skills and familiarity with ERP or inventory systems is a plus.
  • Fluent in both English and Chinese.
About us

Microimage, also known internally as HIKMICRO, is a leading provider of thermal imaging equipment and solutions. Specializing in thermal technology innovations, the company offers thermal cores, modules, cameras, total solutions and night vision products, which serve customers in over 100 countries and regions. We invest heavily in our R&D team, and posses state-of-the-art manufacturing facilities, both of which allow our customers to benefit from world-calss products designed with cutting-edge technology. 


Microimage is affiliated with Hikivision, the world's largest supplier of video surveillance and solutions. Since its establishment in 2001, Hikvision quickly achieved a leading worldwide market position in the security industry.



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